Ginny Mahl

Who is Ginny Mahl?

Appointed as vice president of sales and customer care in April

2007, Mahl oversees all operations and strategic direction of

Travelocity North America contact centers, including strategy,

planning, vendor management and sales. As someone who has worked on

various aspects of the business, both with Sabre and with Travelocity,

Mahl's determined nature and dedication to customer service lend itself

perfectly when it comes to knowing how the industry works, and how best

to care for Travelocity's customers.

Before this promotion, Mahl was the director of customer quality

within sales and customer care. She was the champion of the Travelocity

Guarantee, overseeing the execution and tracking of the program that

promises Everything about your trip will be right, or we'll make it

right, right away. She was responsible for the end-to-end customer

product and service quality, and was constantly looking for ways to

improve our services.

During the course of her career, Mahl has held several positions

within Travelocity, including director of site quality, director of

software quality assurance in the chief technology office; director of

air travel marketing; senior systems analyst in product development;

and manager of airline product marketing.

Prior to working at Travelocity, Mahl worked for Sabre Holdings,

first as product manager and lead pricing analyst for airline marketing

and sales, and then as manager of airline marketing and sales.

Mahl earned a Bachelor's and a Master's degree in Mechanical

Engineering from the Massachusetts Institute of Technology (MIT). She

also earned a Master's in Management from the Sloan School of

Management.